Terms of service
Mermaid Land Official Terms of Service
Shipping & Delivery:
We offer standard and express delivery options, and all orders are typically shipped within 1-3 business days, excluding weekends and holidays. Please allow an additional 5 business days for regional delivery. In rare cases, unexpected delivery disruptions may cause delays. During sale and promotional periods, we will process and dispatch all orders as quickly as possible, but there may be some delays with dispatch during busy periods. If any issues arise with your delivery, we will do our best to resolve them, but we cannot guarantee successful delivery due to the nature of postal services.
Amending Orders:
Once an order has been placed, we are unable to make any changes to product, customer, or delivery details. If your order has not yet been dispatched from our warehouse, we may be able to cancel it.
Sale & Promotions:
Prices are as marked, and limited-time offers apply to selected styles. Each limited-time offer is valid for a specific period only, which can be found on the on-sale page. Some limited-time offers may only be available online, and online exclusives and promotions are not available offline.
Refund & Exchange Policy:
We offer a 14-day money-back guarantee for any defective, damaged, or misrepresented items. Please contact us by Contact Us Form or email: info@mermaidland.com.au within 14 days of receiving your order to request a refund or exchange. Unfortunately, for hygiene reasons, we cannot accept returns or exchanges of earrings.
Privacy Policy:
We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
If you have any questions or concerns, please contact us immediately.
Shipping & Delivery:
We offer standard and express delivery options, and all orders are typically shipped within 1-3 business days, excluding weekends and holidays. Please allow an additional 5 business days for regional delivery. In rare cases, unexpected delivery disruptions may cause delays. During sale and promotional periods, we will process and dispatch all orders as quickly as possible, but there may be some delays with dispatch during busy periods. If any issues arise with your delivery, we will do our best to resolve them, but we cannot guarantee successful delivery due to the nature of postal services.
Amending Orders:
Once an order has been placed, we are unable to make any changes to product, customer, or delivery details. If your order has not yet been dispatched from our warehouse, we may be able to cancel it.
Sale & Promotions:
Prices are as marked, and limited-time offers apply to selected styles. Each limited-time offer is valid for a specific period only, which can be found on the on-sale page. Some limited-time offers may only be available online, and online exclusives and promotions are not available offline.
Refund & Exchange Policy:
We offer a 14-day money-back guarantee for any defective, damaged, or misrepresented items. Please contact us by Contact Us Form or email: info@mermaidland.com.au within 14 days of receiving your order to request a refund or exchange. Unfortunately, for hygiene reasons, we cannot accept returns or exchanges of earrings.
Privacy Policy:
We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
If you have any questions or concerns, please contact us immediately.